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Frequently asked questions

How long does shipping take?

Orders are typically processed within 1–3 business days. During busy periods or product launches, processing times may be slightly longer, but we'll always work to get your order moving as soon as possible.

We ship worldwide.

Estimated delivery times are generally 1–14 business days, depending on your location, local courier services, and customs processing where applicable. While most orders arrive within this timeframe, occasional delays outside our control may occur.

How much does shipping cost?

Free shipping is available on orders over $100.

Shipping costs for orders below this threshold are calculated at checkout based on your destination.

What if my item arrives damaged or incorrect?

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, contact us immediately so we can review the issue and provide an appropriate solution.

Depending on the circumstances, this may include a replacement, repair, or refund.

How do I request a return or refund?

If you experience an issue with your order, please contact us within 30 days of delivery at VeLess.shop@outlook.com.

To help us process your request efficiently, include:

Your order number
A description of the issue
Clear photos or videos showing the problem, where applicable

Returns sent without prior authorisation may not be accepted.

Return instructions and the appropriate return address will be provided by email after your request has been reviewed.

If a refund is approved, it will be issued to your original payment method. Once processed by us, financial institutions may take several business days to complete the transaction.

If you haven't received your refund within 15 business days of approval, please contact VeLess.shop@outlook.com.

How do I contact VeLess?

Our support team is here to help.

Email: VeLess.shop@outlook.com

For the fastest support, please contact us by email and include your order number (if applicable).

Business Address: 61 Carlisle Street, St Kilda Victoria 3182, Australia

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Products

VeLess I

VeLess I

$99.99 USD

Regular price $125.00 USD Sale price $99.99 USD
VeLess II

VeLess II

$150.00 USD

Regular price $225.00 USD Sale price $150.00 USD
VeLess III

VeLess III

$115.00 USD

Regular price $180.00 USD Sale price $115.00 USD
VeLess IV

VeLess IV

$225.00 USD

Regular price $500.00 USD Sale price $225.00 USD